
For the past few weeks my old washing machine had been acting up. It stopped spinning in the middle of a rinse and water leaked coming from its tank. And for the past few weeks I tried to be a handyman finding possible causes of spin cycle to sudden stop and water leaks. With no avail, I’m not really a guy who can fix any appliances, so I called my brother and asked him to take a look on my old washer. Because he lives in New Jersey and wants to avoid driving to New York for an hour and half (also possibly gets stuck in the city traffic), the first thing he asked me on the phone was "How old is your washing machine?" I told him it was about 10 years old. I started working at 34th Street and 5th Avenue in 1997 and I had that washer already so that would be more than 10 years old. He laughed and said that I should buy a new one.
On Monday I searched online and printed some information about washers to find what would be the best for me; its performance, price, spin cycles etc. On that day I got off from work an hour early and headed to the appliance store in Rego Park, Queens. On the same day I bought a new one and requested to deliver it on a weekend, preferably Saturday, and haul away the disconnected old washer. I also informed the salesperson that I didn’t have proper tools to disconnect the old and install the new so I needed someone to do it for me. The salesperson added instructions noting my requests on my receipt.
The delivery was on time. They arrived around 9 a.m. But there was a problem because I was told that they only deliver the new one and take away the old. They were not allowed to disconnect and install washers. I was told that they were cautious about plumbing and ducked out the blame for if anything happened. To me that was a big BS. I didn't offer to pay them because it said on the reciept "free installation". I refused to sign the delivery form but they would take back the new one. And the next time I will be charged for the delivery. Anyway I compromised but disappointed. They left me with the new one uninstalled and the old washer. When the old washer will be disconnected, they said to call the store to reschedule for pick up. Frustrated and upset, I called my brother to help me disconnect and install the washers.
I learned my lesson and not to go back to P.C. Richard and Son. I should have initially listened to my brother to order from Home Depot or Sears; these two companies are more reliable and with a high customer satisfaction rate. Now my old washer is lying around in my living room and is waiting for next week pick up.
